Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.syncergonomics.com/ website (the "Service") operated by Sync Ergonomics ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18-years-old and you are legally capable of entering into binding contracts. If you are under 18-years-old, you warrant that you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchase

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

The Service is not designed to provide qualitative advice regarding the fitness for purpose and merchantability of any products or services. We strongly advise you to exercise caution and do your own due diligence in conducting any transactions through the Service.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

The content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You agree to be fully responsible for activities that relate to your account or your password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Sync Ergonomics and its licensors. The Service is protected by copyright, trademark, and other laws of both the Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Sync Ergonomics. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Sync Ergonomics.

Sync Ergonomics has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sync Ergonomics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We only provide links to external websites as a convenience, and the inclusion of such a link to external websites do not imply our endorsement of those websites. You acknowledge and agree that when you access other websites on the Internet, you do so at your own risk.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.

If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Service or by sending a communication to any address (email or otherwise) that we have for you in our records.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Shipping Policy

Sync Ergonomics is based in Melbourne, Australia

Domestic Shipping Services

All domestic (Australia) orders placed via our online store are shipped via Australia Post using Express Post services. In some instances, shipping may be performed using TNT Express and in such cases, you will be notified of this shipping option. Domestic orders have a transit time of 1-4 days

International Shipping Services

All international shipment placed via our online store are shipped via DHL Express. We are unable to offer Economy shipping services to any international location at this point in time. We will continue to monitor and update shipping options as they become available. Please further note:

International orders have a transit time of 2-14 days depending on destination
It takes 2-3 days for New Zealand and United Arab Emirates, 3-7 days for Asia and US, and 5-7 days for Europe, UK, Ireland, South Africa, and South America
The customer is liable for taxes, import duties and charges associated with importation. Check with your local customs authorities to clarify the charges specific to your location
We are currently unable to ship to Russia via any of our international shipping partners

Shipping Data

It is the responsibility of the purchaser to ensure the shipping data entered during checkout is correct. Sync Ergonomics is not responsible for costs incurred in parcel recovery, shipping/reshipping a parcel, due to incorrect shipping information supplied by the purchaser.

Returns & Refund

Thank you for shopping at Sync Ergonomics. If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Sync Ergonomics
13A Mayfield St
Abbotsford
VIC, 3067
Australia

Shipping Charges on Return

Shipping charges incurred in connection with the original purchase of product(s) and the return of product(s) are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sync Ergonomics.

Sales & Promotions Policy

Sync Ergonomics is dedicated to providing products at consistent and fair pricing throughout the year. Our Sales & Promotions Policy ensures transparency and clarity regarding our annual promotional event and the terms that govern it. Sync Ergonomics hosts only one sales event annually—the Black Friday Sale. This sale begins on November 22nd at 12:00 AM (midnight) New York Time (EST) and concludes on November 30th at 11:59 PM New York Time (EST).

Products purchased during the Black Friday Sale are not eligible for refunds under any circumstances. However, exchanges may be considered in cases where products are defective or damaged, in accordance with the terms outlined in our Product Warranty Policy. Customers are encouraged to review warranty details to determine eligibility for any claims related to defective items.

Discounts and promotions offered during the Black Friday Sale are valid exclusively for purchases made during the designated sale period. Sync Ergonomics does not provide retrospective discounts or price adjustments for orders placed outside the sale period. Furthermore, promotional discounts cannot be combined with other offers, coupons, or discounts unless explicitly stated in the terms of the promotion. Products purchased on backorder during the sale period are also eligible for the applicable sales promotions and discounts.

Sync Ergonomics reserves the right to modify, cancel, or extend the sale period or adjust its terms at its sole discretion and without prior notice. In the event of any disputes regarding this policy, customers should refer to the dispute resolution process outlined in the company’s Terms of Service.

Warranty Policy

This section covers all warranty, liability, service and crash replacements related to all Sync Ergonomics products which includes any product with the Sync Ergonomics brand mark and word mark sold directly from Sync Ergonomics to its associated service providers, dealers, aftermarket customers and OEM customers.

Product Life

All bicycle products have a limited product service life which is determined by usage rate, rider and system weight, correct assembly, materials, processes, impact damages, product design and environmental conditions.

All these variables contribute to the service life of the product. Sync Ergonomics recommends bicycles with Sync Ergonomics products be examined regularly by a qualified bicycle mechanic for early signs of product fatigue and/or product damage. These checks should include:

regular visual checks for cracks
deformations
surface irregularities
any sign of irregular product wear
signs of wear on both plastic and alloy parts
bolt torque

Should the product show any signs of the above issues, stop using the product immediately. Failure to do so could lead to personal injury and or death.

Weight Limit

All Sync Ergonomics products are suitable for riders up to a maximum of 100 kg or 220 lbs. Exceeding this this weight limit would void the Sync Ergonomics warranty immediately.

Intended Usage

All Sync Ergonomics products are designed for their intended purpose as specified in their product descriptions and specifications. If products are used in any manner other than its original intended use, this could lead to personal injury and or death. In addition, this would void the Sync Ergonomics warranty immediately.

12-Month Limited Warranty

At Sync Ergonomics, we provide a limited 12-month warranty for original owners of the product beginning from the date of purchase from Sync Ergonomics or Sync Ergonomics associated service provider. This warranty covers all manufacturing defects and craftsmanship for the duration of this period.

The original proof of purchase must be supplied to confirm the original owner of the Sync Ergonomics product and the purchase date.

When a product is confirmed defective and still within the warranty coverage period, it will be replaced and or repaired at the sole discretion of Sync Ergonomics, at no charge. In the event of a replacement, if the original product is not available, then at Sync Ergonomics’s discretion, it will be replaced with a product of equivalent or similar value.

Areas not covered by this warranty;

If proof of purchase is not presented. Proof of purchase can be the original purchase invoice or receipt only.
Product is used in a manner other than its original intended use.
Products not purchased from Sync Ergonomics, or a Sync Ergonomics associated service provider.
Regular wear and tear. Fatigue life beyond the coverage period.
Damage caused by transportation or mishandling of the product including but not limited to; shipping, crashes, incorrect installation, lack of regular service, corrosion, accidents, aggressive cleaning liquid agents, faulty repair and anything that does not constitute material and workmanship defects.
Products beyond the 12-month coverage period.
Second hand products.
Labor and freight costs incurred in the service and replacement of the product.
Damage caused by using incompatible parts and accessories.
Products used in non-recreational situations.
Any form of custom modification of the original product(s).
Accessories such as but not limited to grips, bar tape, computer mounts etc.,
Sync Ergonomics reserves the right to modify this warranty at any given time

Liability Limitations

Sync Ergonomics will not be liable for any product damages beyond the scope allowed for local laws and regulations.

This warranty is only valid for the original owner, is not transferable and only covers to the limit of either repairing or replacing a product which is considered defective at the sole discretion of Sync Ergonomics.

Original owners have legal rights as defined in this policy and you may have other legal rights granted by the local consumer laws of the state, province and or country of where the product was originally sold. If this warranty does not provide the basic rights of the domestic territory, then it shall be modified in accordance with local regulations and laws.

The warranty set out on this page is the only warranty offered for the product and is only offered to the original customer.

When a product is replaced and or repaired at no charge as part of the original warranty coverage, the warranty period is not renewed or extended. The replaced or repaired product is only covered within the time frame of the original purchased item’s warranty. In addition, the original product returned to Sync Ergonomics, becomes the property of Sync Ergonomics should it be replaced at Sync Ergonomic’s discretion. Counterfeit products are not covered under our warranty policy.

Claim Procedure

Any warranty claims must be processed directly through Sync Ergonomics, as detailed in our “Returns Policy”. Sync Ergonomics will not accept any claims from customers that did not purchase their product(s) from Sync Ergonomics, or a Sync Ergonomics associated service provider.

Original proof of purchase is vital as it authenticates the original ownership of the product.

All products returned and shipped to Sync Ergonomics must be cleaned and packaged properly unless otherwise specified. Labor and freight costs incurred in the service and replacement of the product are at the cost of the owner.

Customers who are making a warranty claim must provide:

Original Proof of Purchase such as a receipt or electronic receipt
Customer’s Contact details
Detailed description of the issue or problem experienced
List of products used in conjunction with the defective product
Supporting images, showing product setup

Crash Replacement

In the event that your Sync Ergonomics products are damaged in an incident that falls outside our warranty policy, we offer a “Crash Replacement’ scheme to assist you in getting back up to speed as quickly as possible. Where applicable, a 30% discount will be provided on replacement parts. As situations differ dependent on the damaged item, please contact Sync Ergonomics should your product be damaged from a crash.

Crash Replacement Liability Limitations

Original purchase documentation must be provided. The age and condition of your equipment will be taken into consideration and normal wear and tear is not covered.

Sync Ergonomics will not be liable for any product damages beyond the scope allowed for local laws and regulations. Any discount provided will be applied to the replacement part(s) for the damaged item(s) only.

Original proof of purchase is vital as it authenticates the original ownership of the product. Crash replacement is only valid for the original owner, is not transferable and only covers to the limit of either repairing or replacing a product at a discounted rate at the sole discretion of Sync Ergonomics.

When a discounted replacement product is provided as part of the crash replacement coverage, the warranty period is not renewed or extended. The replaced or repaired product is only covered within the time frame of the original purchased item’s warranty. In addition, the original product returned to Sync Ergonomics, becomes the property of Sync Ergonomics should it be replaced at Sync Ergonomic’s discretion.

Cookies Policy

Sync Ergonomics ("us", "we", or "our") uses cookies on the https://www.syncergonomics.com/ website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How Sync Ergonomics uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

To enable certain functions of the Service
To provide analytics
To store your preferences

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.
Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality.
Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.